Questions, answered with care
Useful notes on materials, orders, delivery, gifting, care, and everything you may want to know before placing your order.
Every piece is made to be understood as closely as it is worn.
Our pieces move between occasion, memory, craft, and everyday styling. These answers are here to help you choose with clarity and care for your jewellery with confidence.
Common questions
For anything specific to your order or styling needs, contact us and our team will be happy to help personally.
Our pieces are created using carefully selected materials. Exact materials and finishes may vary by design, so please check the individual product details before purchasing.
Many pieces include handcrafted processes and careful finishing. Production methods can vary depending on the individual design and collection.
Keep your jewellery away from excessive moisture, perfume, chemicals and direct contact with water. Store individual pieces separately in a dry place when they are not being worn.
Dispatch times depend on product availability and whether your order includes made-to-order or personalised pieces. Please refer to your shipping confirmation for the latest information.
You can update this answer with your international shipping countries, estimated delivery times, customs information and any applicable restrictions.
Returns and exchanges depend on your store policy and the type of product purchased. Personalised or made-to-order items may have different conditions.
Absolutely. Contact our team and we can help you select a piece based on the occasion, recipient and your preferred style.